Email etiquette

August 26th, 2009 Posted by: Julie Mrowicki

I don’t know about you but I have unusual sleep patterns. In fact, I cannot remember the last time I was in bed by 10pm and had a full eight hours.  Quite often I feel at my best and most alert at 4 or 5 am and find myself producing my best work then to.  For me, there is something quite special about those few hours first thing in the morning before the rest of the world is awake. 

Why then, do I feel that I need to hide my early morning starts from my working life?  I have a fear that if I send someone an email at 4.23am then it may be seen as unprofessional, bordering on insane.  So, I quite often find myself typing away in these early hours and saving my emails to draft ready to press send at what I deem to be a more acceptable time of day, i.e. from 8.30 onwards.  I have been known to send the occasional email before 8am but if I am honest, only to someone who I know really well!

We live in a society where depending on where you live, you can shop at 3am and drink in pubs around the clock, yet it is frowned upon to send work emails after 8.00pm and before 8.00am.  Or is it?  Maybe it is just my own perception?  As a culture we are bound by the 9 to 5, Monday to Friday working life although I cannot help but feel that the introduction of  flexible working hours in many organisations and the emphasis on work life balance, are slowly changing the look of the 9 to 5 working life.  It may however, be quite some time before I feel comfortable sending an email at 4.23am!

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Differences in dress code

August 19th, 2009 Posted by: Julie Mrowicki

I read an article last weekend about dress code in the workplace and selecting on the basis of difference and wanted to share my own experience of wearing the wrong clothes.    http://news.bbc.co.uk/1/hi/magazine/8187689.stm

My first particularly gruelling experience of dressing inappropriately was at the tender age of 19 and was only my second job interview ever.  I was a “first jobber” with good A levels results and had managed to get myself an interview for an admin position in an investment bank in the Docklands.  When I turned up in a bright turquoise jacket and turquoise flowery skirt, soaked from head to toe, (it had been raining heavily and I didn’t have an umbrella) no one had told me about appropriate interview dress.  I thought that I had done well to wear a nice jacket and smart skirt.  Admittedly, the soaked through look didn’t help but by that point it was too late.  The interview itself seemed to go very well although the two girls interviewing me were wearing black fitted skirt suits and crisp white shirts and I did feel a little out of place!   Anyway, needless to say I didn’t get the job and after feedback from my recruitment consultant, I went straight out and bought a navy interview suit and promptly secured my first job in the City.

As a naive “first jobber” doing the interview rounds, I was shocked at how shallow these people were.  I was still a bright school leaver with good “A” level results and a host of skills waiting to be tapped into.  I still had the same personality and I was smartly dressed (if a little damp and flowery).  I realised very early on in my working life that image is more important than anything else.  If you have two candidates who present equally well on paper and have identical qualifications for the job, it can be a hard lesson to learn that the dark interview suit will get the job over the flowery skirt and bright coloured jacket.  Or do they?

It could be that I also support difference when recruiting as I tend to be drawn towards the bright flowers rather than the plain suits.  I looked nothing like the two “suits” that interviewed me and I didn’t get the job. However, if I had to choose then I would go for the flower over the suit every time, which ironically makes me the same as everyone else -  I too prefer people who are more like me. Maybe I just see myself as more of a flower than a suit?!

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A little self deception makes the world go round.

August 3rd, 2009 Posted by: Norman Buckley

Ross Gittins is a columnist with the Sydney Morning Herald. I find he often makes a lot of sense. On June 8, 2009 he wrote an article talking about the effect of personality on markets. He cites research by Bruno Frey in Zurich that suggests that happiness is often based on “unrealistic optimism and unrealistic perceptions of control”. People with these traits are better able to adjust to difficult situations often by just ignoring evidence that is contrary to their view. Sound familiar? It will to anybody who’s ever put together a business plan or maybe even those who’ve applied for a mortgage that’s a bit bigger than they can manage.
In fact most of the advances in a capitalist market system are based on somebody’s unrealistic expectations. Such people are optimistic, have high self-esteem, welcome change and are enthusiastic. And the usual culprits are the Extraverts with low Emotionality. Go into the Mergers and Acquisitions specialists. They are full of people like this. They can always see (and explain with conviction) that merging Company A with Company B is the most obviously brilliant idea in a century. Can’t go wrong! Look at the synergies!
So how come so many mergers fail? They hardly ever deliver what was promised and in many cases the organisations would have delivered higher returns had the companies been left separate. Run a Google search for it – it makes interesting reading. And keep it in mind the next time you have a brainwave. Are your projections sensible or are they underpinned by a large chunk of wishful thinking? If you’re an Introvert with a healthy chunk of Emotionality then you might be more worth listening to than the super confident Extravert. Trouble is – he tells it and sells it better!

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Accentuating the negative

July 30th, 2009 Posted by: Ian Florance

There are three of you in the room. It’s likely that one of you will have suffered some form of mental illness during your life - from mild depression to full-blown schizophrenia. This is sometimes seen as a clinical or health issue. Of course, it is. But it’s also an employment issue.

If a significant percentage of your employees are suffering from, say, a combination of mild depression, substance abuse, unwarranted euphoria and obsessive-compulsive disorder then you’d better be prepared to cope with this from an organisational and an individual perspective. Stress has something to do with the expression of these and other conditions, so be prepared for more people to act out of character in an economic downturn, requiring more work and more high-profile decisions. I coach people and every so often I find a session entering ‘ cliincal territory’ where professional rules suggest that I need to refer the coachee to someone else with more relevant in-depth training.

Organisations have recognised this. Among the evidence is:

  • The growth in coaching and counselling;
  • Use of tests of management ‘derailers’ and the management ‘dark side’;
  • A growth industry in books called things like ‘ the psychopath at the desk next door’

We need to be careful.

In a culture where we emphasise the positive as a ‘psychological’ way of ensuring we reach our targets ( often using techniques developed in sport ), it’s difficult to admit to stress, let alone mental problems. We also need to be careful that we don’t start labelling people negatively. The whole point about all of this situation is that mental problems are not some separate issue ‘over there’: a lot of us will suffer from these sort of compaints at some time in our lives. Mental illness is part of  a continuum with ‘normality’ ( whatever that is). And as we stress the need for talent, creativity, exceptional performance we’re liable to see more of it. There’s some research evidence that highly creative people are more prone to suffering certain conditions.

FACET 5 is based on a model - the five factor model - which is used in clinical work. It can’t be used to diagnose these sort of conditions but some careful work and sensitivity might allow its development so it helps people who work hard, contribute a lot but who occasionally - sometimes for long periods - suffer depression of mood and real problems which in turn effects their effectiveness at and enjoyment of work.

I come cross this situation occasionally. I’m bemused its not discussed more and in a less headline grabbing way -with more sensitivity to its individual and corporate effects

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Use of Assessment Data

July 30th, 2009 Posted by: Ian Florance

This may not be the sexiest subject in the world but its an increasingly important; for negative and positive reasons.

I’ve just been at the 74th International Meeting of the Psychometric Society and it emphasised just how sophisticated we’re getting in our ability to gather data and analyse it to find out anything from  whether 6 foot tall people will be any good at selling to how quickly the world’s going to end from global warming or how many people will catch swine flu. The statistics used in tests are also used in these areas.

The bad ( is it ? - that’s my view but you may disagree) side of this is that, because our ability to gather data and analyse it is developing, we’ve therefore decided to use this technology, come what may. 5-10% of the UK population is on the national dna database; 20% of the world’s CCTV cameras are in the UK backed up by increasingly sophisticated behavioural, face recognition and posture recognition software; most shop loyalty and credit cards build up consumer profiles and the proposed National Identity card is, in essence a biodata test. Integrate data from these sources ( as on a computer such as Schengen II, which is designed to do this ) and you can profile people about what jobs they’ll do, how long they’ll live, what they’ll buy, what illnesses they’ll suffer from  and whether they’ll blow something up. How accurate those profiles are is the 64 mIllion dollar question.

You can read more about this in Surveillance Unlimited  by Keith Lander. Is not sci-fi or a deliberate scare story.

It has implications for us as test users. Increased automation of processes, inflated computer memory and other advances tempts us to keep more data for longer, use it for different things and minimise human interaction in testing. If we do this we may be breaking the law. How many of us have:

- kept data from a testing sessiom because it might be useful;

- forgotten to explain to test subjects exactly and comprehensively what test data is going to be used for;

- relied on automated decision-making about test subjects;

- gone back and eleted data we don’t want.

If not, we may, as I say, be open to legal action. Of course these are generalisations and its well worth going back to read the Data Protection Act or the advice on test data protection available from the Psychometric Testing Centre of the BPS. Even  more, we should ask our test suppliers what they’re doing to keep test data secure on their systems.

You may disagree but I think the data that comes out of tests and what you do with it will be at least as important in the next 20 years as the technical standard of tests has been over the last 30.

 

 

 

 

 

 

 

The negative one

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Risk Taking

July 30th, 2009 Posted by: Ian Florance

‘Heroes’ rarely rush into a situation mindlessly. Research I did years ago on people who risked their lives for others suggests that they weigh up the  odds, plan carefully and therefore end us as live heroes rather than dead ones.

Risk-taking sits at the very foundation of every organisation and every job. Take any decision and it involves a risk. If you’re in marketing you’ll know a bit about the differences between risk-taking behaviour in personal and professional decisions - this difference underlies the fact that consumer marketing and professional marketing use different techniques. Any good salesperson knows that part of what they’re selling is a reduction of risk ( hence ‘no-one lost their job by buying a market leader’; there’s safety in numbers.)

Inaccurate, bad or stupid risk taking helps to explain the recession. Companies, particularly financial ones took ridiculous risks. Leaders were irresponsible. Its not just true of finance houses. The whole of the 80s and 90s were about social pressures to increase risk in business. If you weren’t highly leveraged you weren’t using your assets. If you didn’t try something new you were a ‘rabbit’. There’s a distaste for the word ‘ risk’,  let’s look at opportunities. This is the ‘macho’ model of leadership and it’s failed.

Leadership and management jobs are about balancing risks ( like balancing a pension portfolio). You need to take risks to improve but you need to offset these with reasonably sure things. Taking risks based on gut instinct is, often, a recipe for disaster.

There are plenty of academic, statistical models of risk taking. Go to any business school and you’ll find them coming out of your ears.

Isn’t it about time we started at looking at how people ACTUALLY take risks; finding out who takes risks in what ways; teaching better techniques ? It’s obvious that social / organisational pressures come into play - some firms encourage risk, others ( equally ridiculously ) won’t countenance it in any form. But individual preferences, skills and personality are critical. I think this is one of the big issues for 2010-2015 and I’d like to see FACET 5 linked to other tools to develop a really good risk-taking profile method.

Anybody else got any ideas on this ?

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