Archive for July, 2009

Accentuating the negative

July 30th, 2009 Posted by: Ian Florance

There are three of you in the room. It’s likely that one of you will have suffered some form of mental illness during your life - from mild depression to full-blown schizophrenia. This is sometimes seen as a clinical or health issue. Of course, it is. But it’s also an employment issue.

If a significant percentage of your employees are suffering from, say, a combination of mild depression, substance abuse, unwarranted euphoria and obsessive-compulsive disorder then you’d better be prepared to cope with this from an organisational and an individual perspective. Stress has something to do with the expression of these and other conditions, so be prepared for more people to act out of character in an economic downturn, requiring more work and more high-profile decisions. I coach people and every so often I find a session entering ‘ cliincal territory’ where professional rules suggest that I need to refer the coachee to someone else with more relevant in-depth training.

Organisations have recognised this. Among the evidence is:

  • The growth in coaching and counselling;
  • Use of tests of management ‘derailers’ and the management ‘dark side’;
  • A growth industry in books called things like ‘ the psychopath at the desk next door’

We need to be careful.

In a culture where we emphasise the positive as a ‘psychological’ way of ensuring we reach our targets ( often using techniques developed in sport ), it’s difficult to admit to stress, let alone mental problems. We also need to be careful that we don’t start labelling people negatively. The whole point about all of this situation is that mental problems are not some separate issue ‘over there’: a lot of us will suffer from these sort of compaints at some time in our lives. Mental illness is part of  a continuum with ‘normality’ ( whatever that is). And as we stress the need for talent, creativity, exceptional performance we’re liable to see more of it. There’s some research evidence that highly creative people are more prone to suffering certain conditions.

FACET 5 is based on a model - the five factor model - which is used in clinical work. It can’t be used to diagnose these sort of conditions but some careful work and sensitivity might allow its development so it helps people who work hard, contribute a lot but who occasionally - sometimes for long periods - suffer depression of mood and real problems which in turn effects their effectiveness at and enjoyment of work.

I come cross this situation occasionally. I’m bemused its not discussed more and in a less headline grabbing way -with more sensitivity to its individual and corporate effects

Use of Assessment Data

July 30th, 2009 Posted by: Ian Florance

This may not be the sexiest subject in the world but its an increasingly important; for negative and positive reasons.

I’ve just been at the 74th International Meeting of the Psychometric Society and it emphasised just how sophisticated we’re getting in our ability to gather data and analyse it to find out anything from  whether 6 foot tall people will be any good at selling to how quickly the world’s going to end from global warming or how many people will catch swine flu. The statistics used in tests are also used in these areas.

The bad ( is it ? - that’s my view but you may disagree) side of this is that, because our ability to gather data and analyse it is developing, we’ve therefore decided to use this technology, come what may. 5-10% of the UK population is on the national dna database; 20% of the world’s CCTV cameras are in the UK backed up by increasingly sophisticated behavioural, face recognition and posture recognition software; most shop loyalty and credit cards build up consumer profiles and the proposed National Identity card is, in essence a biodata test. Integrate data from these sources ( as on a computer such as Schengen II, which is designed to do this ) and you can profile people about what jobs they’ll do, how long they’ll live, what they’ll buy, what illnesses they’ll suffer from  and whether they’ll blow something up. How accurate those profiles are is the 64 mIllion dollar question.

You can read more about this in Surveillance Unlimited  by Keith Lander. Is not sci-fi or a deliberate scare story.

It has implications for us as test users. Increased automation of processes, inflated computer memory and other advances tempts us to keep more data for longer, use it for different things and minimise human interaction in testing. If we do this we may be breaking the law. How many of us have:

- kept data from a testing sessiom because it might be useful;

- forgotten to explain to test subjects exactly and comprehensively what test data is going to be used for;

- relied on automated decision-making about test subjects;

- gone back and eleted data we don’t want.

If not, we may, as I say, be open to legal action. Of course these are generalisations and its well worth going back to read the Data Protection Act or the advice on test data protection available from the Psychometric Testing Centre of the BPS. Even  more, we should ask our test suppliers what they’re doing to keep test data secure on their systems.

You may disagree but I think the data that comes out of tests and what you do with it will be at least as important in the next 20 years as the technical standard of tests has been over the last 30.

 

 

 

 

 

 

 

The negative one

Risk Taking

July 30th, 2009 Posted by: Ian Florance

‘Heroes’ rarely rush into a situation mindlessly. Research I did years ago on people who risked their lives for others suggests that they weigh up the  odds, plan carefully and therefore end us as live heroes rather than dead ones.

Risk-taking sits at the very foundation of every organisation and every job. Take any decision and it involves a risk. If you’re in marketing you’ll know a bit about the differences between risk-taking behaviour in personal and professional decisions - this difference underlies the fact that consumer marketing and professional marketing use different techniques. Any good salesperson knows that part of what they’re selling is a reduction of risk ( hence ‘no-one lost their job by buying a market leader’; there’s safety in numbers.)

Inaccurate, bad or stupid risk taking helps to explain the recession. Companies, particularly financial ones took ridiculous risks. Leaders were irresponsible. Its not just true of finance houses. The whole of the 80s and 90s were about social pressures to increase risk in business. If you weren’t highly leveraged you weren’t using your assets. If you didn’t try something new you were a ‘rabbit’. There’s a distaste for the word ‘ risk’,  let’s look at opportunities. This is the ‘macho’ model of leadership and it’s failed.

Leadership and management jobs are about balancing risks ( like balancing a pension portfolio). You need to take risks to improve but you need to offset these with reasonably sure things. Taking risks based on gut instinct is, often, a recipe for disaster.

There are plenty of academic, statistical models of risk taking. Go to any business school and you’ll find them coming out of your ears.

Isn’t it about time we started at looking at how people ACTUALLY take risks; finding out who takes risks in what ways; teaching better techniques ? It’s obvious that social / organisational pressures come into play - some firms encourage risk, others ( equally ridiculously ) won’t countenance it in any form. But individual preferences, skills and personality are critical. I think this is one of the big issues for 2010-2015 and I’d like to see FACET 5 linked to other tools to develop a really good risk-taking profile method.

Anybody else got any ideas on this ?

Surviving the recession?

July 29th, 2009 Posted by: Julie Mrowicki

Three months ago, my husband and I started renovating our home to prepare for the arrival of our twins.  The downstairs of our house has been completely re-modelled, a new kitchen/living area has been created and I am now the proud owner of a utility room as well….bonus!   “Project twins” as it has been referred to is nearly completed (thank goodness) and hopefully carpets, flooring and decorating will be done before babies arrive.
I have to say though that the whole home renovation experience has been somewhat of an eye opener for me in terms of how tradesmen work and run their businesses.  I was under the impression (perhaps naively so) that the principles of running a business were the same whether it was Management Consultancy or Plumbing, Graphic Design or Building.   When clients ask me to do things – I do them, on time and to what I like to think is of a high standard. I provide updates and communicate my availability.  I certainly don’t disappear half way through a project or fail to provide proposals and information when requested to.   Whilst I cannot fault the quality of the work that I have had from our electricians, plasterers, builders and plumbers, what has amazed me is that except for our plasterer (who did what he said he was going to do, on time and for a good price), I am struggling to understand how the rest of my motley crew are surviving in this recession.  Our first plumber started the job and then went on holiday for three weeks without telling us, our second plumber promised he would come round one evening last week to finish the work – guess what, still no sign,  and our electrician and builder – well, don’t even get me started!
What really intrigues me,  is why all of these people that I have employed (or at least attempted to) to help me with my house have been so blasé about supplying quotes, booking in days to carry out the work and finishing the job. Those of you reading this may be thinking that I am stating the obvious, that my rantings are nothing new and that this is why television programmes such as Rogue Traders exist.  I had just assumed (perhaps wrongly so) that running a plumbing or building business (or indeed any business) particularly in a recession was tough, and to secure work required more effort than in recent years when industry was booming.  If I conducted my working life with the same laid back, carefree and unreliable approach that I have been witness to over the last few months, then I would be in serious trouble and probably heading straight for the dole queue.

Emotional Labour

July 24th, 2009 Posted by: Norman Buckley

Emotional labour refers to the degree to which your work requires you to respond to the feelings and emotions of other people. For example fixing a broken car probably doesn’t require much “Emotional Labour” - the car probably doesn’t care very much how you feel or how you react. (Those of us who remember the days of “Zen and the Art of Motorcycle Maintenance” need to settle down. I’m making a point here.) On the other hand having to explain to the car’s owner why it was necessary to replaced everything from the headlights back might require you to adjust your behaviour to your customer. That’s when emotional labour becomes important. Some people will do that part of the role better.
But Emotional labour is also split up into “deep acting ” and “surface acting”. Surface acting probably not that long lasting such as “Have a nice day”. Deep acting is more intense. That is when you have to try and understand what is going on with the client and how they are feeling. And then you need to modify your behaviour to show you really do understand. Being a counselor is a pretty obvious example.
One of the leading researchers in this interesting area is Professor Timothy Judge. What Judge and his colleagues have found is that emotional labour of both sorts tends to lead to increased emotional exhaustion and negative affect. And this is more so for Introverts than Extraverts. And Judge goes on to suggest that “deep acting”, while funnily enough it doesn’t link strongly to job satisfaction, is a more intense experience for Extraverts. Both positive and negative. He sees this as in keeping with general theory of extraversion which suggests that extraverts respond more to both positive and negative experiences than Introverts and that this may explain in part why they gravitate to those roles requiring a lot of social contact. They generally respond better to both the ups and downs of such situations and, more importantly, are “better able to handle the emotional demands that such roles impose”.
From a Facet5 perspective this has obvious implications. If you are designing an Audition template perhaps you need to consider the amount of “Emotional labour” required. If it’s higher then look towards more extraverted (higher Energy) people. But is it just Energy? The links to positive and negative affect might suggest that Emotionality has some part to play. But how? High, Low, in the middle? And what about Affection? We once worked with a secret service organization and got talking to spies? Real spies! Many had very high Affection. And a common complaint was how hard it was to “live a lie”. They fully understood what they were asked to do and why it was necessary for the greater good that they assumed a “role” but this role was not “them”. And over time this became unbearable. This would have to be very deep acting and it would not be surprising if it caused longer term stress and unhappiness.
Judge’s study can be found at “IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE-SAMPLING STUDY”, Judge, Timothy A, Woolf, Erin Fluegge, Hurst, Charlice, Personnel Psychology, 2009, vol 62, pp57-88.
You can also find a complete reprint at http://www.allbusiness.com/company-activities-management/operations-customer/12275070-1.html

UK Recruiter launch

July 16th, 2009 Posted by: Julie Mrowicki

UK Recruiter, the country’s biggest recruitment community and related information resource have now launched their long awaited subscription service website -  UK Recruiter Plus www.ukrecruiterplus.co.uk.  This new and first of its kind, independent  service (basically a huge databank of valuable recruitment related information and guides) is specifically designed to offer help and advice to all recruiters with the many eventualities encountered in  day to day recruitment life.

Louise Triance, MD of UK Recruiter says “After many months of hard work and preparation, we are delighted with the outcome and how user friendly the site is. Provided by industry experts and professionals, it is superb how comprehensive the information and guides available are. The industry has been crying out for a service like this and now it’s a reality! We are looking forward to it becoming a very popular Recruiters members club over the next few months and for those members being able to benefit hugely from all the content available to them.  I’d like to thank all the contributors and industry experts personally for their help and support to make this happen.”

UK Recruiter are offering £25 cash back for the first 100 subscribers to the new site (£99 standard price).

Do check out their range of articles including “A candidate’s guide to psychometrics”.