Archive for the ‘Comment’ Category

Personality and the January blues

January 5th, 2010 Posted by: Julie Mrowicki

I am not entirely sure where the last decade has gone! I can’t quite believe that we are now in the year 2010 and faced with the prospect of yet another cold, dark and somewhat depressing January.  As you can probably tell, I am not a huge fan of this month.  I love autumn and the start of the winter nights drawing in and I am also particularly partial to the run up to Christmas,  but once the bells chime at midnight on New Year’s Eve I start to feel quite melancholy.

I don’t have Seasonal Affective Disorder (SAD), or at least I don’t think I do.  I just struggle to get enthusiastic about New Year’s resolutions in a month where the sun only shines for a few hours, if we are lucky!  For me, October is a time for resolutions new beginnings.  Why on earth would I want to get in my car at 7pm to drive to the gym to run like a hamster on a wheel for 45 minutes when I can light the fire, pour myself a nice glass of wine and have an early night? 

I do sometimes wonder why I seem to suffer with the January blues though, as on the whole I am generally a pretty positive and upbeat person.  I have high Energy and pride myself on my “get up and go” approach to life yet January is the one thing that can knock me off my perch – or at least wobble me!  I asked some friends recently about how they felt in the New Year and responses were mixed, ranging from “It’s no different to any other time of the year” to, “I can’t stand it, and I get really miserable”.   In an ideal world I would hibernate for the whole of January and probably most of February as well!

Anyway, I would love to hear your views on the January blues.  Do they exist?   Do you feel different in January to the rest of the year?  Do personality traits have anything to do with whether people suffer with SAD or the January blues?

Wishing you all a Happy New Year and particularly, a happy January!

Email etiquette

August 26th, 2009 Posted by: Julie Mrowicki

I don’t know about you but I have unusual sleep patterns. In fact, I cannot remember the last time I was in bed by 10pm and had a full eight hours.  Quite often I feel at my best and most alert at 4 or 5 am and find myself producing my best work then to.  For me, there is something quite special about those few hours first thing in the morning before the rest of the world is awake. 

Why then, do I feel that I need to hide my early morning starts from my working life?  I have a fear that if I send someone an email at 4.23am then it may be seen as unprofessional, bordering on insane.  So, I quite often find myself typing away in these early hours and saving my emails to draft ready to press send at what I deem to be a more acceptable time of day, i.e. from 8.30 onwards.  I have been known to send the occasional email before 8am but if I am honest, only to someone who I know really well!

We live in a society where depending on where you live, you can shop at 3am and drink in pubs around the clock, yet it is frowned upon to send work emails after 8.00pm and before 8.00am.  Or is it?  Maybe it is just my own perception?  As a culture we are bound by the 9 to 5, Monday to Friday working life although I cannot help but feel that the introduction of  flexible working hours in many organisations and the emphasis on work life balance, are slowly changing the look of the 9 to 5 working life.  It may however, be quite some time before I feel comfortable sending an email at 4.23am!

Differences in dress code

August 19th, 2009 Posted by: Julie Mrowicki

I read an article last weekend about dress code in the workplace and selecting on the basis of difference and wanted to share my own experience of wearing the wrong clothes.    http://news.bbc.co.uk/1/hi/magazine/8187689.stm

My first particularly gruelling experience of dressing inappropriately was at the tender age of 19 and was only my second job interview ever.  I was a “first jobber” with good A levels results and had managed to get myself an interview for an admin position in an investment bank in the Docklands.  When I turned up in a bright turquoise jacket and turquoise flowery skirt, soaked from head to toe, (it had been raining heavily and I didn’t have an umbrella) no one had told me about appropriate interview dress.  I thought that I had done well to wear a nice jacket and smart skirt.  Admittedly, the soaked through look didn’t help but by that point it was too late.  The interview itself seemed to go very well although the two girls interviewing me were wearing black fitted skirt suits and crisp white shirts and I did feel a little out of place!   Anyway, needless to say I didn’t get the job and after feedback from my recruitment consultant, I went straight out and bought a navy interview suit and promptly secured my first job in the City.

As a naive “first jobber” doing the interview rounds, I was shocked at how shallow these people were.  I was still a bright school leaver with good “A” level results and a host of skills waiting to be tapped into.  I still had the same personality and I was smartly dressed (if a little damp and flowery).  I realised very early on in my working life that image is more important than anything else.  If you have two candidates who present equally well on paper and have identical qualifications for the job, it can be a hard lesson to learn that the dark interview suit will get the job over the flowery skirt and bright coloured jacket.  Or do they?

It could be that I also support difference when recruiting as I tend to be drawn towards the bright flowers rather than the plain suits.  I looked nothing like the two “suits” that interviewed me and I didn’t get the job. However, if I had to choose then I would go for the flower over the suit every time, which ironically makes me the same as everyone else -  I too prefer people who are more like me. Maybe I just see myself as more of a flower than a suit?!

Surviving the recession?

July 29th, 2009 Posted by: Julie Mrowicki

Three months ago, my husband and I started renovating our home to prepare for the arrival of our twins.  The downstairs of our house has been completely re-modelled, a new kitchen/living area has been created and I am now the proud owner of a utility room as well….bonus!   “Project twins” as it has been referred to is nearly completed (thank goodness) and hopefully carpets, flooring and decorating will be done before babies arrive.
I have to say though that the whole home renovation experience has been somewhat of an eye opener for me in terms of how tradesmen work and run their businesses.  I was under the impression (perhaps naively so) that the principles of running a business were the same whether it was Management Consultancy or Plumbing, Graphic Design or Building.   When clients ask me to do things – I do them, on time and to what I like to think is of a high standard. I provide updates and communicate my availability.  I certainly don’t disappear half way through a project or fail to provide proposals and information when requested to.   Whilst I cannot fault the quality of the work that I have had from our electricians, plasterers, builders and plumbers, what has amazed me is that except for our plasterer (who did what he said he was going to do, on time and for a good price), I am struggling to understand how the rest of my motley crew are surviving in this recession.  Our first plumber started the job and then went on holiday for three weeks without telling us, our second plumber promised he would come round one evening last week to finish the work – guess what, still no sign,  and our electrician and builder – well, don’t even get me started!
What really intrigues me,  is why all of these people that I have employed (or at least attempted to) to help me with my house have been so blasé about supplying quotes, booking in days to carry out the work and finishing the job. Those of you reading this may be thinking that I am stating the obvious, that my rantings are nothing new and that this is why television programmes such as Rogue Traders exist.  I had just assumed (perhaps wrongly so) that running a plumbing or building business (or indeed any business) particularly in a recession was tough, and to secure work required more effort than in recent years when industry was booming.  If I conducted my working life with the same laid back, carefree and unreliable approach that I have been witness to over the last few months, then I would be in serious trouble and probably heading straight for the dole queue.

Emotional Labour

July 24th, 2009 Posted by: Norman Buckley

Emotional labour refers to the degree to which your work requires you to respond to the feelings and emotions of other people. For example fixing a broken car probably doesn’t require much “Emotional Labour” - the car probably doesn’t care very much how you feel or how you react. (Those of us who remember the days of “Zen and the Art of Motorcycle Maintenance” need to settle down. I’m making a point here.) On the other hand having to explain to the car’s owner why it was necessary to replaced everything from the headlights back might require you to adjust your behaviour to your customer. That’s when emotional labour becomes important. Some people will do that part of the role better.
But Emotional labour is also split up into “deep acting ” and “surface acting”. Surface acting probably not that long lasting such as “Have a nice day”. Deep acting is more intense. That is when you have to try and understand what is going on with the client and how they are feeling. And then you need to modify your behaviour to show you really do understand. Being a counselor is a pretty obvious example.
One of the leading researchers in this interesting area is Professor Timothy Judge. What Judge and his colleagues have found is that emotional labour of both sorts tends to lead to increased emotional exhaustion and negative affect. And this is more so for Introverts than Extraverts. And Judge goes on to suggest that “deep acting”, while funnily enough it doesn’t link strongly to job satisfaction, is a more intense experience for Extraverts. Both positive and negative. He sees this as in keeping with general theory of extraversion which suggests that extraverts respond more to both positive and negative experiences than Introverts and that this may explain in part why they gravitate to those roles requiring a lot of social contact. They generally respond better to both the ups and downs of such situations and, more importantly, are “better able to handle the emotional demands that such roles impose”.
From a Facet5 perspective this has obvious implications. If you are designing an Audition template perhaps you need to consider the amount of “Emotional labour” required. If it’s higher then look towards more extraverted (higher Energy) people. But is it just Energy? The links to positive and negative affect might suggest that Emotionality has some part to play. But how? High, Low, in the middle? And what about Affection? We once worked with a secret service organization and got talking to spies? Real spies! Many had very high Affection. And a common complaint was how hard it was to “live a lie”. They fully understood what they were asked to do and why it was necessary for the greater good that they assumed a “role” but this role was not “them”. And over time this became unbearable. This would have to be very deep acting and it would not be surprising if it caused longer term stress and unhappiness.
Judge’s study can be found at “IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE-SAMPLING STUDY”, Judge, Timothy A, Woolf, Erin Fluegge, Hurst, Charlice, Personnel Psychology, 2009, vol 62, pp57-88.
You can also find a complete reprint at http://www.allbusiness.com/company-activities-management/operations-customer/12275070-1.html

Big impressions

June 17th, 2009 Posted by: Julie Mrowicki

Nearly two weeks into Big Brother 10, I cannot help but notice that the contestants that we saw enter the house on opening night are in fact behaving quite differently now that the initial excitement of the first few days has worn off. In previous years I have been known to dismiss entire series of the reality TV show based on first night antics, that is, if they act like complete morons then I make an executive decision not to watch another episode – it’s a wonder I have seen any I hear you think!

This year, if I had stuck to my gut feeling,  which incidentally was that the Big Brother producers had really outdone themselves this time in choosing a bunch of fame seeking, narcissistic, screaming wannabes ,then I would not be sitting here writing this, or indeed actually starting to enjoy watching the characters in the house unfold.

Yes, there is still a huge amount of fame seeking narcissism going on but certain individuals are showing a depth of character and a side to them which on the first night I could never imagine existed.

This to me says a huge amount about first impressions.  Generally speaking, a person will make assumptions about an individual within the first 30 seconds of meeting them.  If this is in an interview or assessment centre then there is a period of time that follows that allows said person to get to know said individual a little better. However, this is often not long enough and the importance of first impressions is not to be underestimated. This  does not mean that first impressions are always correct - in fact I always like to put my first impression of someone to one side until I have had a chance to get to know them a little better – situation permitting.

Whilst first impressions are a crucial component of human behaviour, there is also a lot to be said for not judging on first impressions alone, whether that be meeting a potential partner on a night out with friends, in a job interview, on meeting a new colleague on their first day of work, in fact on meeting anyone for the first time, Big Brother contestants included!!